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Contact Us

Content Assistance: Film Streaming (Electronic Reserves on Ares)

For help regarding film streaming of items in our electronic reserves system, Ares, please contact Reserves at reserve@wumail.wustl.edu. Be sure to include your name, the course you are writing about, the instructor, and what item you are trying to view.

Content Assistance: Music

For help course content relating to music, please contact Online Classes Group at onlineclasses@wumail.wustl.edu. Be sure to include your name, the course you are writing about, the instructor, and what item you are trying to view.

Lost Passwords

Please contact your course instructor for lost login names and passwords. We cannot provide these.

Technical Assistance

First, try out the test page to see if you can see any streams at all.

Be sure to try our troubleshooting page.

If you are still having issues, for technical assistance, contact I. Million at imillion@wustl.edu. This contact is not for missing lectures.

Be sure to include the following:

  1. Your name
  2. Are you on-campus or off-campus?
  3. How you connect to the Internet (network port in your dorm, WiFi, cable, DSL, dial-up modem, etc.)
  4. Some specifications on your computer including:
    • Operating System: Windows, OS X, or Linux
    • Version of your operating system
    • Web Browser You Are Using: Internet Explorer, Firefox, Safari, Chrome, or others (and what version)
    • Speed of your computer
    • Memory (RAM) in your computer
  5. The exact URL (web address) you are having trouble with
  6. The exact error message you see or any particular symptoms you are experiencing (use cut and paste if possible)
  7. The results of your use of the test page
  8. The date and time of the error
  9. For those of you in classes, you will also need to send:
    • Your class (department, course number, and section, if applicable)
    • The username you are typing in.

This information allows us to figure out exactly where a problem could be.