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Frequently Asked Questions

  • How do I log in?

    Logins are usually necessary only if you are trying to access course material. Most links will be accessed using a course page on Ares (http://ares.wustl.edu). Some material will prompt you for a "username" after the player launches. This username is usually the name of your class, e.g. "chem112a" or something very similar to it. Your professor will give you the password. Due to copyright restrictions, we have to restrict some access to these materials. Do not email us asking for passwords. Contact your course instructor if you need a password.
  • I don't have my password! What do I do?

    Please contact your course instructor for the username and password. Do not email us asking for passwords.
  • How can I test to see if I can stream?

    To do this, we have provided a test page. When you visit the test page, you will be able to see how well you can stream Real and Quicktime movies.
  • How do I get RealPlayer?

    The current version of RealPlayer is RealPlayer Basic. RealPlayer Plus is not free. Please visit our web page on how to install RealPlayer.
  • What is a "pop-up"?

    A pop-up is a clickable link that appears just like a link to a Web page. When you click on it, a media player like RealPlayer, window will open up, if one is not already open on your system.
  • What is an "embedded player"?

    With an embedded player, instead of a link, a small RealPlayer, Windows Media Player, or Quicktime window is part of the Web page itself.
  • What does "buffering" mean?

    Before a media player like RealPlayer can play a stream, it must first buffer the stream. Since traffic on the Internet varies, even from one Washington University machine to another, to prevent "stuttering" or "skipping," the software stores part of the stream ahead of time. Whenever traffic backs up, the software releases some of the stored stream to you and waits to catch-up with the rest of the stream.
  • Why can't I save this to my hard drive?

    Due to copyright issues, saving this information to your hard drive is disallowed. The vast majority of these works are copyrighted and allowing those works which are not to be saved onto your hard drive would be prohibitive.
  • What is streaming?

    Streaming is a technology that allows a large amount of data to be used even as later portions are being transferred to you. In the context of online coursework, instead of having to download a large file and wait for the download to finish before you can view it or listen to it, you'll be able to view even as it downloads. MP3s are generally not streamed by most servers. You must download an entire MP3 before you can listen to it, which is also the case for older .mov and .avi files (movies). With streaming via RealPlayer or Quicktime, you won't have to wait.
  • How do I get Quicktime?

    The most recent version of Quicktime, if it is not already on your computer, can be found at http://www.apple.com/quicktime/download/. You may be asked to register your download with them.